Katy Fenbert - State Farm Insurance Agent

Foto of Katy Fenbert - State Farm Insurance Agent

Reviews

• Dan Immergluck

  May, 29 2018
  ★ ☆ ☆ ☆ ☆
  STAY AWAY! I have been a customer of State Farm for 25 years, and of Ms. Fenbert's for 10 years. A few weeks ago we filed our first homeowner's claim in those 25 years when a plumbing leak dripped down to the first floor and caused damage.
  
  It has been a NIGHTMARE. It took me hours to get through to claims. Then the adjuster who came clearly did not know what he was doing. Then I emailed them a copy of the plumber's report that clearly stated that to fix the plumbing leak that caused the damage, the bathroom would need to be "torn up."
  
  The company denied the claim, other than $300 above my deductible. They said that they would only pay for work that was necessary to fix the leak. I replied that this was all I was asking for, and that the plumber had clearly said that the bathroom would have to be torn up to fix the leak. So, the manager said he would send out a new adjuster and have him meet with the plumber.
  
  The second adjuster said the same thing as the first - that the bathroom would not need to be torn up, even though the plumber was in the room and contradicted him and I had submitted the written report from the plumber. (I had agreed that I would fix the actual plumbing itself because I knew there was an exclusion for plumbing.)
  
  Then, the manager called me to say that he did not dispute the fact that the bathroom had to be torn up, but that my policy would not cover that work. If this was the case, why did they send out the second adjuster? Why did he suggest that they would cover such work earlier.
  
  The company tried one reason after another to not cover the loss.
  
  Unfortunately, Ms. Fenbert was not an adequate advocate for us even after taking our auto and home business for 10 years.
  
  There are far cheaper firms and better agents. Since her/their service is so bad, there is no logic in going to this agency, or to State Farm.

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